The NLP Coaching Company The NLP Coaching Company
Specialists in Transformational Coaching

terms of business

TERMS OF BUSINESS ONLINE AND SCHEDULED COURSES

The terms and conditions found here apply to all courses purchased through the following training schools and academy’s. These terms of business form part of our student induction process and you will need to confirm you have read and understand them before you can enrol on any of our courses. 

1- The NLP Coaching Company

2 – The Life Practice UK

3 – The Life Practice Online Academy.

 

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 Use of Websites

www.thenlpcoachingcompany.com

https://courses.thecamcoach.com

 

All bookings are subject to the terms and conditions found here. Please ensure you familiarise yourself with our t’s and c’s and if in doubt call our head office on 01462 431112 prior to booking. When you book a course you enter into a contract which is subject to certain conditions and restrictions outlined below. We assume by perusing our website and making a written or verbal approach to our academy you accept our terms and conditions found here.

We reserve the right to change our terms and conditions from time to time so advise you to regularly check our website to ensure you are up to date with any changes.

 

1. Your Financial Commitment – Face to Face and Online Courses.

We thoroughly recommend you complete a full personal financial health check and ensure you have at least 6 months salary as a reserve to act as an emergency fund should any unforeseen problems arise such as illness, redundancy, etc.

We recommend you have this emergency fund in place prior to booking any course with us, especially for online and international students, as the third party Teachable payment gateway do not offer a cancellation policy or payment holidays. If in any doubt please call us on 01462 431112 to discuss prior too booking.

We reserve the right to add modules to your selected course, after you have enrolled but will always give you the option to include this in your existing course syllabus or not depending on your preference. This will be at no cost to you. We guarantee to write to you within 4 weeks of any changes.

1A. Our Contract

As we are an International Academy and many students book courses over the telephone the contract between us commences when you request a place on a specific course and we accept your request and confirm your place. This can be a verbal agreement during our pre course 121 student / tutor course consultation, over the telephone or by written confirmation, or direct booking through the website.

 

2. Payment Plans

We offer Free Payment Plans – We do ask for a payment agreement form to be signed to confirm you can afford the payments and will make them on the dates due. Where a delegate chooses our free payment plans we do ask for a direct debit or standing order to be set up for the payment term along with a signed payment agreement. We collect a 25% deposit and split your payments free of charge up to a maximum of 12 spread over 1 year. Upon booking we collect your 25% deposit plus 1 payment and then the rest monthly. Course certificates will not be issued until the delegate has completed their Payment Plan term in full.

Where payments are not made in full on the date due we will issue 2 reminders and you will incur a 50GBP admin fee which will be added to your course statement. If payment is still not forthcoming we reserve the right to pursue the debt with appropriate third parties.

We would always recommend you talk any financial problems through with us as we will offer as much support as se can within the terms of our terms of business. If in any doubt please call 01462431112 to discuss before committing to any financial commitments prior to committing to any of our programmes.

3. Course Prices

Course prices were re issued on 1/3/19 and over ride any previous pricing structure or previous published pricing including early bird , bulk booking and full course prices. The NLP Coaching company reviews its prices regularly to ensure are courses offer value for money and are in line with competitors and market conditions. We reserve the right to alter prices at our own discretion.

Course Prices – Promotions

The NLP Coaching Co reserve the right to change course pricing with reference to course promotions and various early bird discounted periods. The price you will be asked to pay will be current at time of booking and may change post booking subject to availability. Once receipted your price is guaranteed and will not change.

4. Course Venue

We run our courses from the following venues.

  • Life Practice Head Office. Hitchin Herts

5. Length of our Courses

  • NLP Practitioner – Our scheduled face to face courses last 6 days – 50 face to face training hours.
  • The Integrated NLP, Hypnotherapy and Coaching Diploma The full diploma lasts 20 days and includes 600 training hours with 190 face to face split over 4 modules and delegates can chose which modules they wish to attend and over how long they wish to complete the modules. Scheduled dates can be found on our websites.
  • The Hypnotherapy Professional Practitioner – 7 consecutive days – 70 hours face to face training, 110 hours correspondence study.
  • The Hypnotherapy Bridge Foundation Diploma – 25 hours, 3 days face to face training. 60 hours pre course work.

6. How to book a course

You can book direct from our website. In addition you can email us at or call our booking team on 01462431112. We will forward you our short course application form and payment agreement if you are paying using our free payment plan. Once completed and returned together with course payment or minimum of 25% deposit we will confirm your place on the course. You can also book direct on our website by pressing the “Buy Now” button which will automatically reserves your course place for a deposit of £450.00 plus vat.

7. Accommodation

Your accommodation is not covered under these terms and conditions outside of our agreed delegate room rate. You are responsible for your behaviour during your stay at the Sun Hotel and you must settle any outstanding room bills prior to your departure. Any complaints from the hotel staff about any of our delegates will be investigated in full. If you mis behave during your stay you may be asked to leave the course and will not receive any refund of course fees if you leave due to your own behaviour.

8. Payment Terms – as of September 2018.

Payment in full must have been received by us as cleared funds 4 weeks prior to the commencement of the training course booked. Failure to do so will result in the refusal of delegate access to the training course booked. Company invoices rendered are for settlement within 30 days.

The NLP Coaching Company retains the right to withdraw certification at any time after the course, if payment terms are not adhered to.

If you run into financial difficulty we may offer a payment holiday. Each case is considered on a case by case basis. Please enquire if you feel you need payment assistance. This only applies to outstanding monthly fees being paid by payment plan.

9. Cancellation & Refunds

We recommend you read and understand our Terms of Business prior to booking onto any of our courses. If in any doubts please call us for clarity on 01462431 112.

We offer and recommend a free pre course consultation to answer all your questions and give you the opportunity to meet us prior to you booking on any of our courses.

As we run small intimate courses the following cancellation policy apply’s to avoid late cancellations and allow our courses to always run when scheduled to.

The NLP Coaching Company’s refund policy follows the Consumer Contracts Information Regulation 2013 for cancellations.

For all our face to face scheduled courses the following conditions apply

  • Where at least 5 months’ notice is given and a valid reason is given we offer a 100% refund less deposit paid.
  • Where at least 4 months notice is given and a valid reason is given we refund 75% of your course fees minus your deposit which is 3450 plus vat
  • When at least 3 months’ notice is given with a valid reason we refund 50% minus deposit.
  • Where under months or under  no refund is given, this is done solely to protect remaining courses delegates as we teach in small groups and this allows us to continue with the course when students cancel last minute.
  • We do not offer a refund policy on any of our online courses outside of the 14 day cooling off period.
  • We do not offer refunds or part refunds to students that wish to discontinue their training with us part way through an online or face to face training.

9A. Cooling off period

Where personal students change their mind without accessing the course or course material a full refund is given up to 14 days when the contract between us came into force. See clause 1A. Where students have entered the portal, downloaded course material or are in receipt of course material, began their study, a £450 admin fee plus vat will be charged. For business students and students sponsored by a business no refund is offered once the deposit has been paid and the course has been entered.

Please note where students have entered the course and began studying and then subsequently change their mind we are unable to give refunds. If this happens within the cooling off period an admin charge of £450 plus vat GBP per module will be charged to cover admin, cancellation charges, student place recruitment and the course materials accessed during this period. This applies to all our courses face to face and online.

Please note the above cancellation policy does not apply to students that have changed  of deferred their course training dates

Once the cooling off period has expired our cancellation policy will apply.

10. Changing your course date

For scheduled courses and training the NLP Coaching Company Ltd does not offer refunds once you have been confirmed on the course and have paid the deposit, however where appropriate we will make every effort to secure you a place on a future training course. Too do this course fees must be paid in full and will be subject to a 150.00GBP plus vat course transfer fee.

Where multi course parts and modules are booked at the same time the cancellation period begins on the first day of booking for the first course for all courses.

Where you decide you wish to change your course training date we will aways try and accommodate your request subject to availability on your chosen course date and the course is running.

It is not possible to change course dates within 8 weeks of course commencement. There is a £150.00 administration fee and we only allow 1 course date change per student.

Outside of these terms and conditions we reserve the right to give refunds where the training executive all agree and this will be considered on a case by case basis.

All refunds will be given at the the discretion of the nlp coaching academy.

11. Cancellation due to being unable to travel due to sickness or weather

We will always do our very best to make up time during the week if students are late due to un foreseen weather conditions or illness or unable to travel. If a students misses the entire course due to last minute illness or the inability to travel due to weather conditions we will book you onto another course.

You will be responsible for all cancellation and curtailment costs including hotel accommodation, additional travel costs, the rebooking of hotel rooms and travel arrangements.

We will assist wherever possible and book you onto our next suitable course. If you are upgrading we will invoice you for any balance and this must be paid 4 weeks before new course commencement.

12. In the event of cancellation by the NLP Coaching Company

We will always aim to run our courses as advertised however we reserve the right to cancel any events, webinars, courses as and when circumstances arise outside of our control. Where an event is undersubscribed the NLP Coaching Company team reserve the right to give you a choice of the  following

  • Advise you and offer you the training via 121 or small groups.
  • Book you onto the next scheduled course
  • Allow you to upgrade your course and pay any difference in course fees
  • Change the course venue to  support the needs of 121 training or a small group.

13. Course sizes

Your learning experience is our priority. We work on a strict trainer to student span of control / ratio of 1 to 12. Therefore course groups tend to be small and focused. Some other providers run large audiences of delegates and can deliver a stage / show style course. Ours is focused learning ensuring each delegate receives the appropriate level of course input and training.

Optimum course numbers are between 8 and 12 students however course numbers can vary in size. As we teach in small groups and run monthly courses we always guarantee to run all our scheduled courses.

Unlike other course providers that cancel courses when the courses are not full our courses will always run as planned, as so not to affect the learning and development plans of our delegates. Even if this means working 121 we will ensure we deliver on our promise. In these circumstances we reserve the right to change the course venue to our head offices, 200 yards from the Sun hotel, or The Hertfordshire Therapy Centre, Welwyn Garden City and allocate 1 trainer to the course. This enables all scheduled courses to always run as planned even with small numbers.

 

14. Confidentiality and Copyright.

We reserve the right to use any photos, video clips, testimonials, that are obtained upon the course. If you are unhappy about pictures or testimonials being used after the course simply let us know and we will respect your wishes. We will always check with you.

All course material, manuals, videos, documentation is the property of the life practice group and you are prohibited from using any of our material without gaining our permission first

15. Free Post Course Support Integrated Diploma

We offer all students a free post course 121 with lead trainer Mark Shields to check on your progress and also make ourselves available in the 3 months following the course to answer any questions you have as you begin to start your journey as a practicing professional. For students requiring focused business support we offer a priority place on our 121 Cam Coach Mentoring Program. Click here for details

16. Online Courses

To book onto our online courses you will need to either pay your fees in full or pay a 25% non refundable deposit. Depending where you live in the world you can access our online courses and make payment in UK GBP, USA American dollar and Europe payment in euros.

Once you have paid your course fees in full you will gain access to your chosen course. Our online booking system ensures you automatically agree to our course terms and conditions at the point of booking onto any of our courses.

Please ensure you are happy with our terms and conditions prior to booking onto any of our online courses. Any questions please discuss with Mark or Karen Shields prior to0 booking.

We always recommend you have an emergency fund in place of at least 6 months salary before taking on any financial commitments especially for those students paying in instalments via teachable. Please also ensure you read and understand teachable’s FAQS in full before booking a course, as they are unable to offer any refunds or payment holidays once you have enrolled.

If you pay your course fees in full at the commencement of your course our terms and conditions will apply from the moment you pay your course fees in full and enter the course.

If you choose to pay by instalments full course accreditation will only be granted once you have paid your course fees in full.

Teachable offer a maximum of 6 monthly instalments free of charge. If you default against your payment plan the life practice academy reserve the right to withdraw your online learning platform. Where you do choose to pay by instalments we require a deposit of 25% and your first payment to grant course access. This deposit is non refundable. Part 2 of the course will be accessible once the second instalment is paid.

We thoroughly recommend you complete a full personal financial health check and ensure you have at least 6 months salary as a reserve to act as an emergency fund should any unforeseen problems arise.

For international and students paying in instalments via teachable please ensure you have sufficient funds in place to take care of personal emergencies, redundancy and any unexpected financial burdens etc for at least 6 months as teachable do not offer any cancellation or payment breaks. If in any doubt please call us on 01462431112 to discuss prior to booking to avoid any unnecessary surprises.

17. Course Assessments

We assess all our students via observation and role play throughout your time with us. We benchmark standards of performance against the UK’S National Occupational Standards across our course core competencies.

Assessments on our face to face training are modular and conducted via role play and case study. If a student is absent for part of a module and we are unable to evidence competent sign off, the student will be required to attend a further assessment day to be arranged with the course supervisor. There will be a charge of 95.00 for a further assessment.

18. Existing Health Conditions When Booking.

Please take any into consideration any existing long term health condition before booking onto any of our courses. We run small groups of delegates and to protect this we have a strict cancellation policy in place that may effect you if your condition worsens.

If you have any reservations about your health, especially long term conditions such as ME, CFS, or long term PTSD, abuse and trauma symptoms, please consider your health seriously before you book.

Please make yourself aware of our cancellation and refund policy. If you opt to pay by instalments and are unwell  you will still be liable for your fees.

As with all bookings our recommendations are you have a minimum of six months money in the bank to act as an emergency fund. See point 1.

If your situation deteriorates we may be unable to offer you a refund due to the cancellation policy we have in place to protect the course and remaining groups of students.

We all want to avoid these situations so our advice is if in any doubt do not commit to a course and seek the advice of a GP.

Where someone suffers with a long term health ailment if their health worsens in the lead up to the course we will always do our best to re allocate you a space on a future course where we can.

We will require evidence of a doctors certificate where transfer due to illness is cited.

19. Performance Standards

If a student fails to meet the required standard and the trainers feel they are unable to sign off competency on the last day of the course, a development plan will be issued with areas of development and required improvement explained to the student in full.

20. Obtaining our Course Brochure

You can download our course brochure from our website. We will ask you to register your email address however phone numbers are optional as we will only call you if you give us permission.

21. Life Practice Life Partner

We firmly believe NLP skills need ongoing maintenance so therefore are proud to offer all delegates the option of becoming a Life Practice Life Partner. This means you can attend future NLP Practitioner Courses as our guest, once you have successfully attended and passed our NLP Practitioner Course “Get the life you want” or our Integrated NLP, Hypnotherapy and Coaching Diploma. This is subject to availability and space, first time paying delegates will always take priority.

The same applies to delegates joining us from our online academy.

22. Early Bird Discounts – Updated November 2017

We offer an Early Bird Course Price on all our courses. To qualify you need to pay the Early Bird price in full at least 100 days prior to the course start date. From time to time at the company’s discretion the Early Bird offer may be extended to some promotional campaigns or partnerships.

23 Scholarships

We offer 4 Scholarships per year of up to 35%. This apply’s to our NLP Practitioner Course and Life Coaching Intensive, Hypnotherapy Bridge and Part 1 the Practitioner level of our Integrated NLP, Hypnotherapy Coaching Diploma. This doesn’t apply where students are utilising early bird and bundled course discounts

24. Refreshments

We supply refreshments in the way of tea, coffee during our mid-afternoon break. Water is available throughout the day. Lunch is excluded.

25. Course Code of Conduct & Behaviour

We expect delegates to behave professionally when attending any of our courses. Complaints from hotel staff or fellow delegates will be investigated and may result in you being asked to leave the course. In these circumstances no refund of course fees will be given. If you also decide to leave during a course we are unable to offer any refund of course fees. If you are experiencing difficulty whilst attending the course please speak to one of the course trainers who will be happy to help. It is the delegates responsibility to complete all pre course work and be in a position to take part in course role plays, skill sets, skill evaluation and class discussions. If the delegate chooses not to contribute to in class activities, or is absent, or late for classes the NLP Coaching Company cannot be held responsible for any detrimental impact on individual student learning outcomes. It is the sole responsibility of the delegate to book and settle all hotel bills and personal expenses and refreshments before checking out.

26. Pre-Training Course Consultation

In order to make sure the course is right for the delegate, we offer a free face to face pre-training course consultation with Mark Shields, the lead trainer so you can ask any questions.

27. Who to contact for help before, during and after the course

We are always available to discuss any aspects of your training and pre-course work, please call us on 01462 431112 or email to set up a call.

28. Sharing of personal information and on course exercises and coaching sessions.

You will have the opportunity to take part in on course exercises and practice of the techniques taught on the course. Please make sure you are happy to share information and if in any doubt about what to volunteer for check with our trainers. Please ensure you only volunteer for practice sessions and on course demonstrations if you are happy to. Our trainers where  time allows may work with you 121 at your request. The nature of our work includes hypnotherapy and NLP where fast and rapid change can be achieved. Rapid change can provoke emotional instability and leave students feeling volatile and unstable for a period of time following the session. This is also common when working with clients using clinical hypnosis and NLP. Please only request 121 work or for practice sessions after you have considered the outcomes and consequences seriously. The NLP Coaching company assumes no responsibility in these circumstances.

29. Complaints Procedure

We are accredited trainers for The British Association of Therapeutic Hypnotherapists and NLP Practitioners. If you feel the need to complain please contact Lesley Barker at www.bathh.co.uk We would always ask you approach us first as we will try our very best to resolve your complaint to your satisfaction. As of 1/1/16 we have been trading for 10 years and pride ourselves on being complaint free.

30. Certification and Accreditation

The Life Practice Group and NLP Coaching Company are trainer members of The British Association of Therapeutic Hypnotherapists and The General Hypnotherapy Register for Hypnotherapists and NLP Professionals. In addition the Association of NLP will allow students to join their membership body from our course as practising professional NLP Professionals. This is because our course meets their criteria for face to face training hours.

All of our online diploma courses are fully accredited by ACPPH Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists to level 3 OFQUAL Diploma in NLP and Life Coaching ( OFQUAL awarding body of the Open & Distance Learning Quality Council )

The NLP Coaching Company is part of the Life Practice Group and all trainings advertised via either the NLP Coaching Company Ltd or Life Practice UK Ltd are administered and delivered through the NLP Coaching Company. Please note: All training courses advertised on this website are administered by our sister company the NLP Coaching Company. www.thenlpcoachingcompany.com

31. Changing Your Course Date or Type of course

We are very flexible as we understand our students needs are forever changing. We will allow our students to defer their course to another date, change the course they are on, or simply change the date of their training. Due to the small numbers we train we are unable to allow any changes or transfer of dates within 8 weeks of the course commencement as this could impact on other students. We do charge a 150.00 admin fee for all changes to cover the administrative costs involved. When changing from a scheduled course to an online course you must commence your online program and pay any outstanding course fees within 4 weeks of your original course date. In addition any additional fees will need to be settled prior to commencement

32. Pre Course Work

You will be emailed your pre course work, course manuals, workbooks, course maps, course handouts and course videos upon booking and the full completion of a course application form. It is your sole responsibility to complete your course work in full prior to your attendance. We offer a free pre course 121 to all our students. If you are in any doubt about pre course requirements please raise at your pre course 121, call us on 01462431112 or email us at . If you fail to complete your course work and this impacts on other students you may be asked to leave the course. In these circumstances you will not receive any refund of course fees. We may try and book you on another course to give you more time to complete the pre course work and requirements however each case will taken on its merits.

Our main aim is to create the best delegate learning experience possible so if any doubt about any of the above please give us a call on 01462431112

33. Please note

The NLP Coaching Co is part of the Life Practice UK Group and all awards and certification has been gained via the LPUKA as the NLP Coaching Co is the training arm and sister company of the Life Practice UK

The NLP Coaching co de registered from VAT 1/3/19
The NLP Coaching co applied for VAT for 1/10/19

“Got me back where I needed to be”
Rob Bristow