The NLP Coaching Company The NLP Coaching Company
Specialists in NLP Training for Professionals

terms of business



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Payment Plans

We offer Free Payment Plans – Course Fees can be split over 12months, no extra charge. We do ask for a payment agreement form to be signed to confirm you can afford the payments and will make them on the dates due. Where a delegate chooses our free payment plans we do ask for a direct debit or standing order to be set up for the payment term along with a signed payment agreement. We collect a 25% deposit and split your payments free of charge up to a maximum of 12 spread over 1 year. Upon booking we collect your 25% deposit plus 1 payment and then the rest monthly. Course certificates will not be issued until the delegate has completed their Payment Plan term in full. Where payments are not made in full on the date due we will issue 2 reminders and you will incur a 50GBP admin fee which will be added to your course statement. If payment is still not forthcoming we reserve the right to puruse the debt with appropriate third parties. We would always recomend you talk any financial problems through with us as we will offer as much support as se can within the terms of our terms of business. If in any doubt please call 01462431112 to discuss before committing to any financial commitments prior to committing to any of our programmes.

Course Prices

Course prices were re issued on 1/1/17 and over ride any previous pricing structure or previous published pricing including early bird , bulk booking and full course prices. The NLP Coaching company reviews its prices regularly to ensure are courses offer value for money and are in line with competitors and market conditions. We reserve the right to alter prices at our own discretion.

Course Prices – Promotions

The NLP Coaching Co reserve the right to change course pricing with reference to course promotions and various early bird discounted periods. The price you will be asked to pay will be current at time of booking and may change post booking subject to availability. Once receipted your price is guaranteed and will not change.

Course Venue

We run our courses from the following venues.

  • Sun Hotel in Hitchin Herts
  • Life Practice Head Office. Hitchin Herts

Length of our Courses

  • NLP Practitioner – Our scheduled face to face courses last 6 days – 50 face to face training hours.
  • The Integrated NLP, Hypnotherapy and Coaching Diploma The full diploma lasts 20 days and includes 600 training hours with 190 face to face split over 4 modules and delegates can chose which modules they wish to attend and over how long they wish to complete the modules. Scheduled to run over rolling weekends commencing May 2017, entry dates 27th May 2017, 23rd Sept 2017 , 27th Jan 2018, 26th May 2018. Scheduled Course dates published on website
  • The Hypnotherapy Professional Practitioner – 7 consecutive days – 70 hours face to face training, 110 hours correspondence study.
  • The Hypnotherapy Bridge Foundation Diploma – 25 hours, 3 days face to face training. 60 hours pre course work.

How to book a course

You can book direct from our website. In addition you can email us at or call our booking team on 01462431112. We will forward you our short course application form and payment agreement if you are paying using our free payment plan. Once completed and returned together with course payment or minimum of 25% deposit we will confirm your place on the course. You can also book direct on our website by pressing the “Buy Now” button which will automatically reserves your course place for a deposit of £450.00.


We have an agreed room rate of £55.00 per night including a full breakfast with the course venue: The Sun Hotel, Hitchin. Please check this with the Sun Hotel prior to booking a room. Please call 01462 436411 to book a hotel room or email Sharon at . Your accommodation is not covered under these terms and conditions outside of our agreed delegate room rate. You are responsible for your behaviour during your stay at the Sun Hotel and you must settle any outstanding room bills prior to your departure. Any complaints from the hotel staff about any of our delegates will be investigated in full. If you mis behave during your stay you may be asked to leave the course and will not receive any refund of course fees if you leave due to your own behaviour.

Payment Terms – as of September 2015

Payment in full must have been received by us as cleared funds prior to the commencement of the training course booked. Failure to do so will result in the refusal of delegate access to the training course booked. Company invoices rendered are for settlement within 30 days. VAT is added to all accounts at the prevailing rate.

The NLP Coaching Company retains the right to withdraw certification at any time after the course, if payment terms are not adhered to.

Cancellation & Refunds

We recommend you read and understand our Terms of Business prior to booking onto any of our courses. If in any doubts please call us for clarity on 01462431 112. We offer and recommend a free pre course consultation to answer all your questions and give you the opportunity to meet us prior to you booking on any of our courses

The NLP Coaching Company’s refund policy follows the Consumer Contracts Information Regulation 2013 for cancellations.

For all our face to face scheduled courses the following conditions apply

  • Where at least 6 months’ notice is given and a valid reason is given we offer a 100% refund less deposit paid.
  • When at least 4 months’ notice is given with a valid reason we refund 50% minus deposit.
  • Where 3 months or under is given no refund is given, this is done solely to protect remaining courses delegates as we teach in small groups and this allows us to continue with the course when students cancel last minute.
  • If a cancellation is requested, the NLP Coaching Company must be notified at least 30 days before the course start date in writing if a refund is required. If approved the refund will be made to the payment source on the 1st working day of the following month.
  • We do not offer a refund policy on any of our online courses.

Please note the above cancellation policy does not apply to students that have changed  of deferred their course training dates

For scheduled courses and training the NLP Coaching Company Ltd does not offer refunds once you have been confirmed on the course and have paid the deposit, however where appropriate we will make every effort to secure you a place on a future training course.

Where multi course parts and modules are booked at the same time the cancellation period begins on the first day of booking for the first course for all courses.

Where you decide you wish to change your course training date we will aways try and accommodate your request subject to availability on your chosen course date and the course is running. It is not possible to change course dates within 4 weeks of course commencement. There is a £150.00 administration fee and we only allow 1 course date change per student.

Cancellation due to being unable to travel due to sickness or weather

We will always do our very best to make up time during the week if students are late due to un foreseen weather conditions or illness or unable to travel. If students miss the entire course due to last minute illness or the inability to travel due to weather conditions we will book you onto another course free of charge and waive our course transference fee. You will be responsible for all cancellation and curtailment costs including hotel accommodation, additional travel costs, the rebooking of hotel rooms and travel arrangements. We will assist wherever possible and book you onto our next suitable course. If you are upgrading we will invoice you for any balance and this must be paid 4 weeks before new course commencement.

Contract cooling off period

In accordance with the law, you have a 7 day ‘cooling off period’ from the date you booked your course either verbally or in writing or booked online in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your notice of cancellation which must be made in writing. Should you wish to cancel your purchase within the 7 day ‘cooling off’ period, please call 01462431112 or email .

Please note and familiarise yourself with our cancellation policy prior to booking and if any doubt speak to us before reservingbyour lace. The cooling off period begins on the day we enter into a contract with you and you formally request to book onto our course and reserve a place. Where there are disputes we will take the day we recieved written instructions from you to book you onto a face to face scheduled course or on our online life practice academy forum. We do our best to avoid unecessarry disputes so if any doubt please check with us first prior to booking  onto a course.

Once you have began training we are unable to offer any refund even if your first day of training is within the cooling off period. With any online courses we are unable to refund any course fees once you have been enrolled onto the course. This is the point when you receive emailed confirmation from our training deoartment you have paid your course fees and deposit and been enrolled onto your selected course.

Where multi module courses are booked the cooling off period for all of the modules / parts of the course begins on the first day of booking the first course or module. Where multi course parts and modules are booked the cancellation period begins on the first day of booking for the first course for all courses.

In the event of cancellation by the NLP Coaching Company

We will always aim to run our courses as advertised however we reserve the right to cancel any events, webinars, courses as and when circumstances arise outside of our control. Where an event is undersubscribed the NLP Coaching Company team reserve the right to give you a choice of the  following

  • Advise you and offer you the training via 121 or small groups.
  • Book you onto the next scheduled course
  • Allow you to upgrade your course and pay any difference in course fees
  • Change the course venue to  support the needs of 121 training or a small group.

Course sizes

Your learning experience is our priority. We work on a strict trainer to student span of control / ratio of 1 to 8. Therefore course groups tend to be small and focused. Some other providers run large audiences of delegates and can deliver a stage / show style course. Ours is focused learning ensuring each delegate receives the appropriate level of course input and training.

Optimum course numbers are between 8 and 12 students however course numbers can vary in size. As we teach in small groups and run monthly courses we always guarantee to run all our scheduled courses.

Unlike other course providers that cancel courses when the courses are not full our courses will always run as planned, as so not to affect the learning and development plans of our delegates. Even if this means working 121 we will ensure we deliver on our promise. In these circumstances we reserve the right to change the course venue to our head offices, 200 yards from the Sun hotel, or The Hertfordshire Therapy Centre, Welwyn Garden City and allocate 1 trainer to the course. This enables all scheduled courses to always run as planned even with small numbers.


Confidentiality and Copyright.

We reserve the right to use any photos, video clips, testimonials, that are obtained upon the course. If you are unhappy about pictures or testimonials being used after the course simply let us know and we will respect your wishes. We will always check with you.

All course material, manuals, videos, documentation is the property of the life practice group and you are prohibited from using any of our material without gaining our permission first

Free Post Course Support Integrated Diploma

We offer all students a free post course 121 with lead trainer Mark Shields to check on your progress and also make ourselves available in the 3 months following the course to answer any questions you have as you begin to start your journey as a practicing professional. For students requiring focused business support we offer a priority place on our 121 Cam Coach Mentoring Program. Click here for details

Online Courses

To book onto our online courses you will need to either pay your fees in full or pay a 25% non refundable deposit. Depending where you live in the world you can access our online courses and make payment in UK GBP, USA American dollar and Europe payment in euros.

Once you have paid your course fees in full you will gain access to your chosen course. Our online booking system ensures you automatically agree to our course terms and conditions at the point of booking onto any of our courses.

Please ensure you are happy with our terms and conditions prior to booking onto any of our online courses. Any questions please discuss with Mark or Karen Shields prior to booking.

We always recomend you have an emergency fund in place of at least 6 months salary before taking on any financial commitments especially for those students paying in installments via teachable. Please also ensure you read and understand teachables FAQS in full before booking a course, as they are unable to offer any refunds or payment holidays once you have enrolled.

If you pay your course fees in full at the commencement of your course our terms and conditions will apply from the moment you pay your course fees in full and enter the course.

If you choose to pay by instalments full course accreditation will only be granted once you have paid your course fees in full.

Teachable offer a maximum of 6 monthly instalments free of charge. If you default against your payment plan the life practice academy reserve the right to withdraw your online learning platform. Where you do choose to pay by instalments we require a deposit of 25% and your first payment to grant course access. This deposit is non refundable. Part 2 of the course will be accessible once the second instalment is paid.

We thoroughly recommend you complete a full personal financial health check and ensure you have at least 6 months salary as a reserve to act as an emergency fund should any unforeseen problems arise.

We recomend you have this emergency fund in place prior to booking any course with us, especially for online and international students, as teachable do not offer a cancellation policy or payment holidays due to their payments terms being only 6 months.

For international and students paying in instalments via teachable please ensure you have sufficient funds in place to take care of personal emergencies, redundancy and any unexpected financial burdens etc for at least 6 months as teachable do not offer any cancellation or payment breaks. If in any doubt please call us on 01462431112 to discuss prior to booking to avoid any unnecessary surprises.

Money Back Guarantee 

If you change your mind and decide you want to cancel your course after booking we will offer a full refund within 7 days of your original purchase. We do not offer any refunds where you have paid your course fees, the course has been accessed or you have commenced the program.

We reserve the right to add modules to your selected course,post your enrolment but will always give you the option to include this in your existing course syllabus or not depending on your preference. We guarantee to write to you within 4 weeks of any changes.

When booking online courses directly through teachable please note their FAQS and terms of business that will apply to your booking.

Obtaining our Course Brochure

You can download our course brochure from our website. We will ask you to register your email address however phone numbers are optional as we will only call you if you give us permission.

Life Practice Life Partner

We firmly believe NLP skills need ongoing maintenance so therefore are proud to offer all delegates the option of becoming a Life Practice Life Partner. This means you can attend future NLP Practitioner Courses as our guest, once you have successfully attended and passed our NLP Practitioner Course “Get the life you want” or our Integrated NLP, Hypnotherapy and Coaching Diploma. This is subject to availability and space, first time paying delegates will always take priority.

The same applies to delegates joining us from our online academy.

Early Bird Discounts – Updated November 2017

We offer an Early Bird Course Price on all our courses. To qualify you need to pay the Early Bird price in full at least 100 days prior to the course start date. From time to time at the company’s discretion the Early Bird offer may be extended to some promotional campaigns or partnerships.


We offer 4 Scholarships per year of up to 35%. This apply’s to our NLP Practitioner Course and Life Coaching Intensive, Hypnotherapy Bridge and Part 1 the Practitioner level of our Integrated NLP, Hypnotherapy Coaching Diploma. This doesn’t apply where students are utilising early bird and bundled course discounts


We supply refreshments in the way of tea, coffee during our mid-afternoon break. Water is available throughout the day. Lunch is excluded.

Course Code of Conduct & Behaviour

We expect delegates to behave professionally when attending any of our courses. Complaints from hotel staff or fellow delegates will be investigated and may result in you being asked to leave the course. In these circumstances no refund of course fees will be given. If you also decide to leave during a course we are unable to offer any refund of course fees. If you are experiencing difficulty whilst attending the course please speak to one of the course trainers who will be happy to help. It is the delegates responsibility to complete all pre course work and be in a position to take part in course role plays, skill sets, skill evaluation and class discussions. If the delegate chooses not to contribute to in class activities, or is absent, or late for classes the NLP Coaching Company cannot be held responsible for any detrimental impact on individual student learning outcomes. It is the sole responsibility of the delegate to book and settle all hotel bills and personal expenses and refreshments before checking out.

Pre-Training Course Consultation

In order to make sure the course is right for the delegate, we offer a free face to face pre-training course consultation with Mark Shields, the lead trainer so you can ask any questions.

Who to contact for help before, during and after the course

We are always available to discuss any aspects of your training and pre-course work, please call us on 01462 431112 or email to set up a call.

Sharing of personal information and on course exercises

You will have the opportunity to take part in on course exercises and practice of the techniques taught on the course. Please make sure you are happy to share information and if in any doubt about what to volunteer for check with our trainers.

Complaints Procedure

We are accredited trainers for The British Association of Therapeutic Hypnotherapists and NLP Practitioners. If you feel the need to complain please contact Lesley Barker at We would always ask you approach us first as we will try our very best to resolve your complaint to your satisfaction. As of 1/1/16 we have been trading for 10 years and pride ourselves on being complaint free.

Certification and Accreditation

The Life Practice Group and NLP Coaching Company are trainer members of The British Association of Therapeutic Hypnotherapists and The General Hypnotherapy Register for Hypnotherapists and NLP Professionals. In addition the Association of NLP will allow students to join their membership body from our course as practising professional NLP Professionals. This is because our course meets their criteria for face to face training hours.

All of our online diploma courses are fully accredited by ACPPH Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists to level 3 OFQUAL Diploma in NLP and Life Coaching ( OFQUAL awarding body of the Open & Distance Learning Quality Council )

The NLP Coaching Company is part of the Life Practice Group and all trainings advertised via either the NLP Coaching Company Ltd or Life Practice UK Ltd are administered and delivered through the NLP Coaching Company. Please note: All training courses advertised on this website are administered by our sister company the NLP Coaching Company.

Changing Your Course Date or Type of course

We are very flexible as we understand our students needs are forever changing. We will allow our students to defer their course to another date, change the course they are on, or simply change the date of their training. Due to the small numbers we train we are unable to allow any changes or transfer of dates within 4 weeks of the course commencement as this could impact on other students. We do charge a 50.00 admin fee for all changes to cover the administrative costs involved. When changing from a scheduled course to an online course you must commence your online program and pay any outstanding course fees within 4 weeks of your original course date. In addition any additional fees will need to be settled prior to commencement

Pre Course Work

You will be emailed your pre course work, course manuals, workbooks, course maps, course handouts and course videos upon booking and the full completion of a course application form. It is your sole responsibility to complete your course work in full prior to your attendance. We offer a free pre course 121 to all our students. If you are in any doubt about pre course requirements please raise at your pre course 121, call us on 01462431112 or email us at . If you fail to complete your course work and this impacts on other students you may be asked to leave the course. In these circumstances you will not receive any refund of course fees. We may try and book you on another course to give you more time to complete the pre course work and requirements however each case will taken on its merits.

Our main aim is to create the best delegate learning experience possible so if any doubt about any of the above please give us a call on 01462431112

Please note

The NLP Coaching Co is part of the Life Practice UK Group and all awards and certification has been gained via the LPUKA as the NLP Coaching Co is the training arm and sister company of the Life Practice UK

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“So great I want to do it again. I didn't want to leave”
Katherine Stirling